FREQENTLY ASKED QUESTIONS
Where are you located?
Currently we are working out of our home office in downtown Toronto which is the same as our pick-up location.
Do you have a physcial store?
Currently, we had to give up our space on Bloor due to the restrictions, but we are looking to set up shop again as soon as possible!
What products do you carry?
We hope to be the best one-stop-shop for non-consumable products that go by the following criteria: plant-based, cruelty-free, natural, made in Canada, eco-friendly or zero-waste and from small businesses or artisans.
Why buy from The Queen V?
You have a Bee in your logo, do your products have any honey or beesewax in them?
No! As we only carry plant-based items, we do not included any that have honey or beesewax in them, as they are produced by bees and should be kept for the bees.
Will my order be charged tax?
Taxes charged are based on the destination province or territory that your order is being shipped. Orders shipped to the USA are not subject to any tax. When you complete your order, we will calculate the required tax based on your location.
How do I know my order went through?
As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. Depending on whether you placed an order to be shipped or for pick-up, you will receive a confirmation email accordingly.
Can I make changes to my order once it's been placed?
Please double check all order details thoroughly prior to confirming your order as we are unable to add additional items or edits details of your order after it's been placed. If you've made an error in your order please contact us immediately to see what we can do.
The product I want is sold out.
We're so sorry to hear that the product you're looking for is sold out! While we do not have a specific time frame as to when we can expect products to be restocked, we please ask that you reach out to us concerning said product and we will do our best to bring it back into stock and will offer you a 10% discount for the trouble.
What payment methods do you accept?
We accept credit and debit cards by Stripe provider, as well as PayPal.
Where do you ship?
Currently, we ship to all of Canada and the U.S through Canada post and Chit Chats.
How long will my order take to arrive?
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping. Once your order is on it's way, the estimated delivery time is determined based on the delivery location and you will be provided with a tracking number.
How do I track my order?
Your shipping confirmation email will have a tracking number attached. If you don't see one, contact us for help.
I'm picking up my order, how do i know when I can pick it up?
You will receive a confirmation email saying the order is ready for pick-up.
What is your return policy?
We want you to be happy with your products! And we can understand that sometimes different people have different reactions to natural ingredients. We ask that if you have any sensitivites, to please read the ingredient list carefully.
How do I request a return?
If you need to make a return, please contact our team here.